/* === Support page – scoped overrides on top of /site.css === */
/* Не объявляем глобальный *{} / body{} / a{} – пусть рулит site.css. */

/* Support content */
.support-content{padding-top:48px;padding-bottom:40px}
.support-content .container{width:100%;max-width:800px;margin:0 auto;padding:0 16px}
.support-header{text-align:center;margin-bottom:28px}
.support-header h1{font-size:22px;font-weight:800;letter-spacing:1px;margin-bottom:4px;color:#fff}
.support-header p{opacity:.6;font-size:14px;color:#c8cdd5}

/* Language switcher */
.lang-bar{display:flex;justify-content:center;gap:6px;margin-bottom:18px;flex-wrap:wrap}
.lang-bar button{background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.08);padding:6px 12px;border-radius:8px;color:rgba(255,255,255,.5);font-weight:600;font-size:.78rem;cursor:pointer;font-family:inherit;letter-spacing:.5px;transition:all .2s}
.lang-bar button:hover{background:rgba(255,255,255,.1);color:rgba(255,255,255,.9)}
.lang-bar button.active{color:var(--primary,#a855f7);background:rgba(168,85,247,.12);border-color:rgba(168,85,247,.3)}

/* === TABS === */
.card-wrap{background:rgba(255,255,255,.03);backdrop-filter:blur(12px);border-radius:16px;border:1px solid rgba(255,255,255,.06);overflow:hidden;width:100%}
.tabs{display:flex;border-bottom:1px solid rgba(255,255,255,.06)}
.tab-btn{flex:1;padding:12px;text-align:center;background:transparent;border:none;border-bottom:2.5px solid transparent;font-size:14px;font-weight:600;cursor:pointer;color:rgba(255,255,255,.4);transition:color .2s,border-color .2s;font-family:inherit}
.tab-btn.active{color:var(--primary,#a855f7);border-bottom-color:var(--primary,#a855f7)}
.tab-btn:hover{color:rgba(255,255,255,.7)}
.tab-panel{display:none;padding:24px}
.tab-panel.active{display:block}

/* FORM */
.support-content h2{font-size:18px;margin-bottom:16px;color:#fff;text-align:left}
.form-group{margin-bottom:14px}
.form-group label{display:block;font-size:13px;font-weight:600;color:rgba(255,255,255,.5);margin-bottom:4px}
.form-group input,.form-group select,.form-group textarea{width:100%;padding:10px 12px;border:1px solid rgba(255,255,255,.1);border-radius:8px;font-size:14px;font-family:inherit;transition:border-color .2s;color:#fff;background:rgba(255,255,255,.06)}
.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--primary,#a855f7);outline:none;box-shadow:0 0 0 3px rgba(168,85,247,.18)}
.form-group input.input-error{border-color:#e53935}
.form-group textarea{min-height:100px;resize:vertical}
.form-group select option{background:#151a26;color:#c8cdd5}
.form-group .hint{font-size:11px;color:rgba(255,255,255,.35);margin-top:3px}
.form-group input::placeholder,.form-group textarea::placeholder{color:rgba(255,255,255,.25)}
.form-row{display:flex;gap:12px}
.form-row .form-group{flex:1}
.support-content .btn{padding:10px 24px;border:none;border-radius:22px;font-size:14px;cursor:pointer;font-weight:700;transition:all .2s;font-family:inherit}
.support-content .btn-primary{background:linear-gradient(135deg,var(--primary,#a855f7),#7c3aed);color:#fff;box-shadow:0 2px 12px rgba(168,85,247,.25)}
.support-content .btn-primary:hover{box-shadow:0 4px 20px rgba(168,85,247,.4);transform:translateY(-1px)}
.support-content .btn-secondary{background:rgba(255,255,255,.06);color:#c8cdd5;border-radius:8px;border:1px solid rgba(255,255,255,.1)}
.support-content .btn-secondary:hover{background:rgba(255,255,255,.1)}
.msg{padding:12px;border-radius:8px;margin-bottom:16px;font-size:14px;display:none}
.msg.success{display:block;background:rgba(168,85,247,.12);color:#c084fc;border:1px solid rgba(168,85,247,.25)}
.msg.error{display:block;background:rgba(244,67,54,.12);color:#ef5350;border:1px solid rgba(244,67,54,.25)}

/* «Показать» button row alignment */
.check-row{display:flex;align-items:flex-end;padding-bottom:14px}
.muted-line{color:rgba(255,255,255,.35);font-size:13px}

/* FAQ */
.faq-item{border-bottom:1px solid rgba(255,255,255,.06);overflow:hidden}
.faq-item:last-child{border:none}
.faq-q{font-weight:600;font-size:15px;cursor:pointer;display:flex;justify-content:space-between;align-items:center;color:#fff;padding:14px 0;user-select:none}
.faq-q:hover{color:var(--primary,#a855f7)}
.faq-q::after{content:'\25B8';transition:transform .25s;font-size:12px;flex-shrink:0;margin-left:12px}
.faq-item.open .faq-q::after{transform:rotate(90deg)}
.faq-a{max-height:0;overflow:hidden;transition:max-height .3s ease,padding .3s ease;font-size:14px;color:rgba(255,255,255,.5);line-height:1.7;white-space:pre-line;padding:0}
.faq-item.open .faq-a{max-height:500px;padding:0 0 14px}
.faq-empty,.faq-disabled{text-align:center;padding:30px;color:rgba(255,255,255,.35);font-size:15px}

/* TICKETS */
.check-section{margin-top:20px;padding-top:20px;border-top:1px solid rgba(255,255,255,.06)}
.status-badge{display:inline-block;padding:3px 10px;border-radius:12px;font-size:12px;font-weight:600;color:#fff}
.status-new{background:#2196F3}.status-in_progress{background:#ff9800}.status-resolved{background:#a855f7}.status-closed{background:#9e9e9e}
.reply-box{margin-top:12px;padding:12px;background:rgba(168,85,247,.08);border-radius:8px;border-left:4px solid var(--primary,#a855f7)}
.reply-box .reply-label{font-size:12px;color:rgba(255,255,255,.5);margin-bottom:4px}
.reply-box .reply-text{white-space:pre-line;font-size:14px;color:#c8cdd5}
.ticket-card{background:rgba(255,255,255,.03);border-radius:10px;padding:14px;margin-bottom:10px;border:1px solid rgba(255,255,255,.06)}
.ticket-card.ticket-empty,.ticket-card.ticket-error{text-align:center;color:rgba(255,255,255,.35)}
.ticket-card.ticket-error{color:#ef5350}
.ticket-card-header{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:6px}
.ticket-card-id{font-weight:700;color:var(--primary,#a855f7);font-size:14px}
.ticket-card-date{font-size:12px;color:rgba(255,255,255,.35);margin-bottom:6px}
.ticket-card-msg{font-size:13px;color:rgba(255,255,255,.5);white-space:pre-line;line-height:1.5;margin-bottom:8px;padding:8px;background:rgba(255,255,255,.04);border-radius:6px}

/* CHAT WIDGET */
.chat-fab{position:fixed;bottom:24px;right:24px;width:56px;height:56px;border-radius:50%;background:linear-gradient(135deg,var(--primary,#a855f7),#7c3aed);color:#fff;border:none;cursor:pointer;box-shadow:0 4px 20px rgba(168,85,247,.4);font-size:24px;z-index:900;transition:transform .2s;display:none}
.chat-fab:hover{transform:scale(1.1)}
.chat-fab .dot{position:absolute;top:2px;right:2px;width:12px;height:12px;background:#f44336;border-radius:50%;border:2px solid #0a0220;display:none}
.chat-fab .dot.show{display:block}
.chat-panel{position:fixed;bottom:90px;right:24px;width:360px;background:rgba(13,17,28,.95);backdrop-filter:blur(20px);border-radius:16px;border:1px solid rgba(255,255,255,.08);box-shadow:0 8px 40px rgba(0,0,0,.5);z-index:901;display:none;flex-direction:column;overflow:hidden}
.chat-panel.open{display:flex}
.chat-head{background:rgba(255,255,255,.05);border-bottom:1px solid rgba(255,255,255,.06);color:#fff;padding:14px 16px;display:flex;justify-content:space-between;align-items:center}
.chat-head h3{font-size:15px;margin:0;font-weight:700;color:#fff}
.chat-head-btns{display:flex;gap:8px;align-items:center}
.chat-popout{background:none;border:0;color:inherit;font-size:18px;cursor:pointer;padding:0 6px}
.chat-close,.chat-end{background:none;border:none;color:rgba(255,255,255,.5);font-size:18px;cursor:pointer;padding:0;line-height:1}
.chat-close:hover,.chat-end:hover{color:#fff}
.chat-end{font-size:12px;padding:3px 8px;border:1px solid rgba(255,255,255,.15);border-radius:6px;color:rgba(255,255,255,.5);font-family:inherit;display:none}
.chat-end.show{display:inline-block}
.chat-end:hover{border-color:rgba(255,255,255,.3)}
.chat-status-bar{text-align:center;padding:6px;font-size:12px;color:rgba(255,255,255,.35);background:rgba(255,255,255,.03)}
.chat-status-bar.status-active{color:#a855f7}
.chat-status-bar.status-away{color:#ff9800}
.chat-status-bar.status-waiting{color:#8e8e93}
.chat-status-bar.status-closed{color:#f44336}
.chat-body{flex:1;overflow-y:auto;padding:12px;height:320px;display:flex;flex-direction:column;gap:8px;scrollbar-width:thin;scrollbar-color:rgba(168,85,247,.45) transparent}
.chat-body::-webkit-scrollbar{width:8px;height:8px}
.chat-body::-webkit-scrollbar-track{background:transparent;margin:4px 0}
.chat-body::-webkit-scrollbar-thumb{background:linear-gradient(180deg,rgba(168,85,247,.5),rgba(192,132,252,.45));border-radius:8px;border:2px solid transparent;background-clip:padding-box;transition:background .2s}
.chat-body::-webkit-scrollbar-thumb:hover{background:linear-gradient(180deg,rgba(168,85,247,.85),rgba(192,132,252,.75));background-clip:padding-box;border:2px solid transparent}
.chat-body::-webkit-scrollbar-thumb:active{background:linear-gradient(180deg,#a855f7,#c084fc);background-clip:padding-box;border:2px solid transparent}
.chat-body::-webkit-scrollbar-corner{background:transparent}
.chat-input-area{display:flex;padding:10px;border-top:1px solid rgba(255,255,255,.06);gap:8px}
.chat-input-area input[type="text"]{flex:1;padding:8px 12px;border:1px solid rgba(255,255,255,.1);border-radius:20px;font-size:13px;font-family:inherit;outline:none;background:rgba(255,255,255,.06);color:#fff}
.chat-input-area input[type="text"]:focus{border-color:var(--primary,#a855f7)}
.chat-input-area input::placeholder{color:rgba(255,255,255,.25)}
.chat-input-area .chat-file{display:none}
.chat-input-area .chat-send{background:var(--primary,#a855f7);color:#fff;border:none;border-radius:50%;width:36px;height:36px;min-width:36px;cursor:pointer;font-size:16px;display:flex;align-items:center;justify-content:center}
.chat-attach{background:none;color:rgba(255,255,255,.35);font-size:20px;border:none;width:36px;height:36px;min-width:36px;cursor:pointer;display:flex;align-items:center;justify-content:center;border-radius:50%}
.chat-attach:hover{color:var(--primary,#a855f7);background:rgba(255,255,255,.06)}
.chat-msg img{max-width:100%;border-radius:8px;cursor:pointer;margin-top:4px}
.chat-msg video{max-width:100%;border-radius:8px;margin-top:4px}
.chat-msg{max-width:80%;padding:8px 12px;border-radius:12px;font-size:13px;line-height:1.5;word-wrap:break-word;white-space:pre-wrap}
.chat-msg.user{align-self:flex-end;background:linear-gradient(135deg,var(--primary,#a855f7),#7c3aed);color:#fff;border-bottom-right-radius:4px}
.chat-msg.agent{align-self:flex-start;background:rgba(255,255,255,.08);color:#c8cdd5;border-bottom-left-radius:4px}
.chat-translate-btn{background:none;border:none;color:rgba(255,255,255,.3);font-size:11px;padding:2px 0;margin-top:2px;font-family:inherit;display:block;cursor:pointer}
.chat-translate-btn:hover{color:var(--primary,#a855f7)}
.chat-auto-translate{display:flex;align-items:center;gap:4px;font-size:11px;color:rgba(255,255,255,.4);padding:0 12px 6px}
.chat-auto-translate input{width:12px;height:12px;accent-color:var(--primary,#a855f7)}
.chat-translated{font-style:italic;opacity:.85;margin-top:4px;padding-top:4px;border-top:1px solid rgba(255,255,255,.08);font-size:12px}
.chat-translating{margin-top:4px;padding-top:4px;border-top:1px solid rgba(255,255,255,.08);font-size:11px;color:rgba(255,255,255,.25)}
.chat-translating::after{content:'';display:inline-block;width:10px;height:10px;border:1.5px solid rgba(255,255,255,.1);border-top-color:rgba(255,255,255,.3);border-radius:50%;animation:chatspin .6s linear infinite;vertical-align:middle;margin-left:5px}
@keyframes chatspin{to{transform:rotate(360deg)}}
.chat-msg.system{align-self:center;background:transparent;color:rgba(255,255,255,.35);font-size:12px;font-style:italic;text-align:center}
.chat-rate{align-self:center;text-align:center;padding:12px 0}
.chat-rate p{font-size:12px;color:rgba(255,255,255,.45);margin-bottom:8px}
.chat-rate .stars{display:flex;gap:4px;justify-content:center}
.chat-rate .stars span{font-size:24px;opacity:.3;transition:opacity .2s,transform .2s;cursor:pointer}
.chat-rate .stars span:hover,.chat-rate .stars span.active{opacity:1;transform:scale(1.15)}
.chat-rate .rate-thanks{font-size:12px;color:var(--primary,#a855f7);margin-top:6px}
.chat-msg .time{font-size:10px;opacity:.5;margin-top:2px;display:block}
.chat-msg .sender-name{font-size:10px;font-weight:700;opacity:.6;margin-bottom:2px;display:block}
.chat-init{padding:24px;text-align:center}
.chat-init p{font-size:14px;color:rgba(255,255,255,.5);margin-bottom:16px;line-height:1.5}
.chat-init input{width:100%;padding:10px 12px;border:1px solid rgba(255,255,255,.1);border-radius:8px;font-size:14px;margin-bottom:12px;font-family:inherit;background:rgba(255,255,255,.06);color:#fff}
.chat-init input:not(:first-of-type){margin-top:6px}
.chat-init input::placeholder{color:rgba(255,255,255,.25)}
.chat-init input:focus{border-color:var(--primary,#a855f7);outline:none}
.chat-init .chat-email-hint{font-size:11px;color:rgba(255,255,255,.35);margin:4px 0 0}
.chat-init button{width:100%;padding:10px;background:linear-gradient(135deg,var(--primary,#a855f7),#7c3aed);color:#fff;border:none;border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;font-family:inherit}

@media(max-width:600px){
  .form-row{flex-direction:column}
  .support-content .container{padding:0 10px}
  .chat-panel{right:0;bottom:0;left:0;width:100%;border-radius:14px 14px 0 0;max-height:85vh}
  .chat-fab{bottom:16px;right:16px}
}

/* === Popup-режим чата: fullscreen, скрываем весь сайт-chrome === */
body.chat-popup{margin:0;height:100vh;overflow:hidden}
body.chat-popup .site-header,
body.chat-popup .site-footer,
body.chat-popup .skip-link,
body.chat-popup main,
body.chat-popup .chat-fab{display:none!important}
body.chat-popup .chat-panel{display:flex!important;position:fixed!important;top:0;right:0;bottom:0;left:0;width:100%;height:100vh;max-width:none;max-height:none;border-radius:0;border:0;box-shadow:none}
body.chat-popup .chat-panel .chat-close{display:none!important}
body.chat-popup .chat-panel .chat-popout{display:none!important}
body.chat-popup #chatContent{flex:1;display:flex;flex-direction:column;min-height:0}
body.chat-popup .chat-body{flex:1;height:auto;min-height:0}
body.chat-popup .chat-input-area{flex-shrink:0;padding-bottom:calc(10px + env(safe-area-inset-bottom,0))}
body.chat-popup .chat-init{flex:1;display:flex;flex-direction:column;justify-content:center;padding:24px;max-width:480px;width:100%;margin:0 auto;box-sizing:border-box}
body.chat-popup .chat-init input,body.chat-popup .chat-init button{max-width:100%}